Plateau Attic
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Plateau Attic

FAQ

  1. Do I need to book a fitting session in advance, or can I walk in?
  2. How do I know which size to order if I am buying without trying on?
  3. Can I return or exchange a piece if the fit is not right?

Walk-ins are welcome Tuesday through Sunday, but the 30-minute fitting sessions and the personal style edit need to be booked ahead. We keep two walk-in slots free each morning, but they fill up quickly on weekends. Booking through the form on the site is the most reliable way to secure a time.

S.01FAQ

Do I need to book a fitting session in advance, or can I walk in?

Walk-ins are welcome Tuesday through Sunday, but the 30-minute fitting sessions and the personal style edit need to be booked ahead. We keep two walk-in slots free each morning, but they fill up quickly on weekends. Booking through the form on the site is the most reliable way to secure a time.

S.02FAQ

How do I know which size to order if I am buying without trying on?

Each product listing includes a size note based on our own wear-testing. If a cut runs small or has a narrow waistband, it is flagged. For anything you are unsure about, send a message through the contact form with your usual measurements and we will advise before you commit.

S.03FAQ

Can I return or exchange a piece if the fit is not right?

Yes. Unworn items with tags attached can be returned within 14 days of purchase for a full refund or exchange. Items that have been washed or worn cannot be returned, which is why we encourage trying on in-store first. Sale items are exchange-only.

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